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Frequently Asked Questions



Customer Service

How does your 50% off promotion work?

50% is automatically deducted from the base price of all shirts offered on our site. No coupon code is needed!

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Paypal. Sorry we do not accept checks or money orders.

Do you accept phone orders?

No, unfortunately we are not set up to be able to handle phone orders at this time.

What are the shirts made of?

We use Gilden, Bellas and once in a while Fruit of the Loom or Hanes. They are 6.1 oz (Heavy weight), not the thin shirts. They are 100% cotton and preshrunk.

Do you offer your shirts wholesale?

Yes, contact us here for details.

How much does shipping cost?

Domestic Shipping Charges: $4.99 for the first shirt and $2.50 for each additional shirt.
International Shipping Charges: Varies based on country

When will I receive my order?

Almost all orders ship within 3 business days after you make your purchase. You can always check on the status of your order at this link. Tracking numbers are provided at time of shipment, but information may not be immediately available. It can take 24-48 hours for the post office to initially process and scan the package into their system.

Do you ship internationally?

Yes, we ship to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong SAR China, Ireland, Israel, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, United Arab Emirates, United Kingdom, and The United States.
Orders are shipped 1st class international via the United States Postal Service. USPS provides reference numbers, not tracking numbers, which you will receive via email when your order is shipped. USPS estimates 8-14 days for delivery in most countries, other factors such as customs, may affect delivery time.

Do you offer expedited shipping?

We offer 2nd day shipping for domestic orders via USPS Express Mail. All orders will be shipped one business day after the order is completed and are guaranteed in 1-2 days from shipping.

How do I contact you?

Click here to contact us or email us at sales@betterthanpants.com. We try to answer ALL emails with 24 hours. You can also reach us at 585-902-8287

I got the wrong shirts... now what?

Let us know if there is a problem. Contact us here and we will investigate; if we find an issue, we will take care of you. We may ask for a photo to save time. If you received the wrong shirts, you get to keep them and we will send new ones ASAP!

I just placed an order but now I want to cancel…

Sorry, the system is automated and goes into processing immediately. With thousands of orders, it would be impossible to track down. You can return them after you receive them. Sorry.

I want to return or exchange a shirt that I bought

Mailing Address
Better Than Pants Returns & Exchanges
32 East Main Street
Webster, NY 14580

No problem! Simply mail your shirts (and your invoice if possible) to the above mailing address with a note letting us know what shirts you wish to exchange and to what styles and sizes. If requesting a refund please include a note saying refund. Please note that for exchanges and refunds the shirts must be returned unworn.

Exchanges will be processed within 3 business days of our receipt of your request. Refunds will be processed immediately, however it may take up to 5 business days for your bank to process the refund.

I have a good idea for a new shirt. How do I submit a T-shirt design?

Simply email us at sales@betterthanpants.com and attach the image. Please put "T-shirt design" as the subject.

What size shirt should I order?

If you’re not sure what size shirt to order, check out our size charts below.


Size Charts

Sizing Information

For your convenience, we've included this size chart to make it easy for you to choose the correct T-shirt size for your particular style. Each style varies in dimensions and size, this chart makes it easy to convert from style to style and be sure your t-shirt fits perfectly.

Size Chart for all Men's Styles; Solid Color Tees and Ringers
Tall TEES are same size as regular tees but are 2" longer for XL, 2XL, and 3XL

  Small Medium Large Extra Large 2-X Large 3-X Large 4-X Large
Width (in inches): 18 20 22 24 26 28 30
Length (in inches): 28 29 30 31 32 33 34

Size Chart for Women's BabyDoll Tees

  Small Medium Large Extra Large 2-X Large
Women's Size: 0-4 4-8 8-10 10-12 12-14
Chest Width (in inches): 16 17 18.5 20.5 22.5
Inseam Length (in inches): 20-21 20-21 21-22 21-22 22-23

Size Chart for Women's casual tees

Women's Regular Tee
  Small Medium Large Extra Large 2-X Large
Women's Size: 4-6 8-10 12-14 16-18 20-22
Width (in inches): 16.5 18.5 20.5 22.5 24.5
Length (in inches): 24.5 25.5 26.5 27.5 28.5

Size Chart for Women's Spaghetti Strap Tees

  Small Medium Large Extra Large 2-X Large
Women's Size: 4-6 8-10 12-14 16-18 20-22
Width (in inches): 16 17 18 19 20
Length (in inches): 15 16 17 18 19

Size Chart for Women's Regular Tank

  Small Medium Large Extra Large 2-X Large
Women's Size: 0-4 4-8 8-10 10-12 12-14
Body Width (in inches): 15 16 18 19 20
Body Length (in inches): 22 1/4 23 23 3/4 24 1/2 25 1/4
Across Shoulder (in inches): 10 3/8 10 7/8 11 5/8 12 3/8 13 1/8

Size Chart for Women's Ringer (Raglan Cap) Tees

  Small Medium Large Extra Large 2-X Large
Women's Size: 0-4 4-8 8-10 10-12 12-14
Body Width (in inches): 15 16 18 19 20
Body Length (in inches): 20 1/4 21 21 3/4 22 1/2 23 1/4
Across Shoulder (in inches): 7 3/8 7 3/4 8 1/8 8 5/8 9 1/8

Size Chart for Onesies & Infant Tees

  3-6m 6-12m 12-18m 18-24m
Chest: 8.75" 9.25" 9.75" 10.25"
Length: 15" 15.63" 16.25" 16.88"
Chest: 8.75" 9.25" 9.75" 10.25"
Length: 11.5" 12.13" 12.75" 13.38"


Size Chart for Toddler Tees



Size Chart for Youth Tees


Hoodie Sizing Chart